License & Scale · AI Tools

CSR Calculator

Enter your client economics and call-handling assumptions. The tool converts ad spend into leads, leads into dials and talk time, and talk time into the number of CSRs you actually need to cover it.

1 · Lead volume

Monthly ad spend per client ($)

Cost per lead ($)

Total active clients

2 · Call handling

Pickup rate (%)

Follow-up attempts per unanswered lead

Average connected call duration (min)

Time per unanswered dial (min)

Notes / CRM time per connected call (min)

3 · CSR capacity

Working hours per CSR per day

Working days per month

Productive time on phones (%)

Nothing is sent anywhere — the maths runs in your browser.

Result

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CSRs needed

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Leads / month

–

Dials / month

–

Phone hours / month

Where the time goes

Line	Per month	Per CSR / day

Per-client view

Metric	Per client	All – clients

Cost per connected conversation and per lead assume ad spend only — CSR wages are not included.

License & Scale · CSR Calculator · rebuilt 4 Aug 2026